Customer service
Questions, feedback, and assistance with your experience.
info@strut2.com ↗Call (212) 961-7894
Contact STRUT2
Let’s plan
your next journey.
A reservation, a considered itinerary, or a question before you travel. Choose the way you would like to connect.
Direct contact
Connect with the right team.
Tell us what you have in mind. We’ll help you plan the details of your journey.
A quote for your journey
Start with your service.
Each service has its own quote form, with questions tailored to your plans.
Before you travel
Keep the details together.
For an existing booking, include your reservation reference and travel date when contacting us. Call to discuss time-sensitive changes and confirm any revised arrangements directly with STRUT2.
Please request new bookings at least 24 hours before pickup. Short-notice requests are subject to availability and a last-minute booking fee confirmed before booking.
A quote request or email does not confirm a reservation. Your journey is confirmed when STRUT2 issues a reservation confirmation.
Common questions
Before you get in touch.
Where does STRUT2 provide service?
We arrange private transportation across Massachusetts and New England. Share your pickup and destination so we can confirm availability for your route.
Which service should I choose?
Choose the service that best matches your journey, from airport transfers and corporate travel to celebrations and private events. Each service page explains the arrangements and includes a tailored quote form.
Are there additional fees?
Short-notice bookings may be accepted with a last-minute booking fee. Ask STRUT2 to confirm the full price, waiting allowances, additional stops, and any other applicable charges before booking.
Can you accommodate a group or special event?
Include your passenger count, venues, schedule, and any special requirements in your service-specific quote request. Vehicle availability and arrangements must be confirmed by STRUT2.
Who can answer safety questions?
Contact our safety and compliance team at compliance@strut2.com or call (212) 961-7894.